FAQs

General Questions

What is PayByPlateMA?

PayByPlateMA is a program that allows drivers to pay tolls electronically without having an E-ZPass transponder.

How does PayByPlateMA work?

Cameras capture images of vehicles as they pass through toll points. These images are then used to identify the vehicle and send an invoice to the registered owner.

Do I need an E-ZPass transponder to use PayByPlateMA?

No, PayByPlateMA is a completely transponder-free system.

    Payment and Billing

    How will I receive my PayByPlateMA invoice?

    You will receive your invoice by mail.

    What are the payment options for PayByPlateMA?

    You can pay your PayByPlateMA invoice online, by mail, or by phone.

    Is there a late fee for unpaid PayByPlateMA invoices?

    Yes, there is a late fee for unpaid invoices.

      Vehicle Information

      How does PayByPlateMA know who the vehicle owner is?

      PayByPlateMA uses license plate recognition technology to identify the vehicle owner based on the vehicle’s registration information.

      What happens if I sell my vehicle?

      You should notify PayByPlateMA of the sale so that they can update your information and ensure that you are not charged for tolls incurred by the new owner.

      Can I use PayByPlateMA in other states?

      PayByPlateMA is currently only available in Massachusetts.

        Discounts and Benefits

        Are there any discounts available for PayByPlateMA users?

          There are no specific discounts available for PayByPlateMA users. However, you may be eligible for other toll discounts based on your vehicle type or driving habits.

          Can I earn rewards or points for using PayByPlateMA?

            No, there are no rewards or points associated with PayByPlateMA.

            Troubleshooting

            What should I do if I receive an incorrect PayByPlateMA invoice?

              Contact PayByPlateMA customer service to report the error.

              What happens if my PayByPlateMA invoice is lost or stolen?

                Contact PayByPlateMA customer service to request a replacement invoice.

                Can I dispute a PayByPlateMA toll charge?

                  Yes, you can dispute a PayByPlateMA toll charge if you believe it is incorrect.

                  How can I contact PayByPlateMA customer service?

                    Contact information for PayByPlateMA customer service can be found on the PayByPlateMA website.